📘 TL;DR
You’re only billed for users with the Room Creator role.
Viewer-Only users don’t count toward your seat total and are free to add.
Who Counts Toward Billing?
Role | Billable? | Can create/edit rooms? | Can view rooms? |
Room Creator | ✅ Yes | ✅ Yes | ✅ Yes |
Viewer-Only | ❌ No | ❌ No | ✅ Yes |
What About Customers and Prospects?
The people you share rooms with - your customers, buyers, or prospects - never count toward billing. You can share rooms with as many external participants as you like, on any plan.
There’s no limit on:
How many people access a room
How often they return
How many stakeholders join the conversation